Refund Policy

Last Updated: May 2026

Due to the bespoke, labor-intensive nature of custom software engineering, API development, and enterprise integration, Synced Soccer, Inc.'s refund policy is strictly structured around project milestones and immediate resource allocation.

1. Milestone-Based Development Payments

All large-scale projects (ERPs, Custom Apps) are billed based on mutually agreed-upon milestones defined in your Statement of Work (SOW). Once a milestone is approved by the client and engineering commences, the payment allocated for that specific phase becomes strictly non-refundable. This policy covers the irreversible engineering hours, cloud infrastructural setup, and intellectual capital already executed by our team.

2. Initial Deposits & Retainers

To initiate a custom development project, an upfront deposit or retainer is required to secure engineering resources. This initial deposit is non-refundable, as it compensates Synced Soccer for the opportunity cost of reserving developer availability, conducting initial athletic workflow discovery, and architectural drafting.

3. API Access & Subscriptions

For clients utilizing our hosted APIs (e.g., Wearable Ingestion API) on a monthly subscription basis, billing is processed at the start of the billing cycle. You may cancel your subscription at any time to prevent future billing, but we do not offer prorated refunds for the current month's access.

4. Post-Deployment Warranty

We are committed to delivering highly functional athletic software. Rather than offering refunds for completed work, we provide a standard 30-day post-deployment warranty. If a deliverable contains material defects or does not meet the technical specifications outlined in the SOW, you must notify us within 30 days. Our engineering team will remediate the bugs at no additional cost.

Dispute Resolution

If you believe there has been a billing error, please contact our financial department immediately:
Email: support@syncedsoccerlabs.com
Phone: +1 (863) 555-0198
Please include your project ID or Invoice number in your correspondence.